We are seeking a self-motivated, experienced, and highly skilled IT Support Officer to join our dynamic team in Nicosia. In this role, you will have the opportunity to work in a rapidly expanding telecom environment and collaborate closely with experienced professionals to deliver innovative support and technical solutions that ensure our users receive the best possible experience.

Responsibilities:

• Create, manage, and maintain the enterprise Active Directory architecture
• Perform analysis and provide recommendations regarding technical, systems, and process solution architectures
• Monitor and report on the reliability and security of the domain
• Deploy, troubleshoot, and monitor Enterprise Unified Endpoint Management (UEM) and endpoint security solutions
• Administer and manage user and group domain accounts, including VPN and unified communications/collaboration accounts
• Oversee the employee onboarding process, including account creation and equipment preparation
• Participate in Enterprise IT projects aligned with company goals and objectives
• Identify areas needing technical enhancements and implement effective solutions
• Provide technical support to end-users, resolve computer issues, install software and operating systems, and offer user training
• Support end-user workstations, laptops, peripherals (printers, scanners, phones), and network devices
• Collaborate with other teams and departments to identify and address technical problems
• Coordinate and conduct routine PC maintenance and perform audits of Enterprise IT equipment

Required Qualifications:

• Bachelor’s Degree in Computer Science or relevant degree
• Knowledge and Experience of Domain Controller operation and functionalities
• Microsoft trainings and certifications will be considered an advantage
• Basic IP networking skills, Cisco certifications will be considered an advantage
• Knowledge and Experience with Microsoft 365, Azure AD
• Experience in centralized physical access control systems will be considered an advantage
• Experience in VoIP systems will be considered an advantage
• Ability to think critically, excellent reasoning and troubleshooting skills
• Capability to work under pressure and respond to emergencies
• Strong verbal and written communication skills both in Greek and English

Please visit Cablenet’s website to submit your CV for this role by November 29th, 2024. All applications will be handled with complete confidentiality.