Customer Support Officer (Crypto Exchange) (Hybrid - 7915)
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#CR75577 Τύπος: Πλήρης Απασχόληση
CareerFinders, on behalf of our client, a specialist Consulting company offering administrative support services, primarily within the Cryptocurrency and Digital Asset industries, we are seeking to recruit a Customer Support Officer to join their growing team based in Limassol. As a Customer Support Officer, you will primarily be responsible for ensuring clients receive an outstanding level of client service in relation to any queries, issues and or/complaints they may have. You will need to hold relevant experience within a customer support position, and possess excellent verbal and written communication skills in English. Any previous experience working in the Cryptocurrency industry will be considered a significant advantage. Our client offers an attractive remuneration package based on skills and experience, as well as Hybrid working conditions, and some flexibility with working hours. You will have the opportunity to work in a vibrant, innovative startup environment that promotes personal and professional growth.
Key Duties/Responsibilities:
- Processing orders, forms, applications, and requests.
- Resolving customer complaints and queries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues.
- Providing feedback on the efficiency of the customer service process.
- Knowing products inside and out to answer questions.
- Writing product guides to reduce common customer queries.
- Collaborating with the development team to resolve customer issues.
Key Skills/Experience:
- Previous experience with 1st line customer support is a must.
- Experience of working in the Cryptocurrency industry will be considered a significant advantage.
- Excellent client service skills are essential.
- Fluency in both verbal and written English.
- Great communication skills.
- Great problem solving skills.
- Strong attention to detail.
- Proactive approach to handling issues and tasks.
- Ability to work independently, with minimal supervision.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7915. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.