Best Western Plus Larco Hotel is looking to employ Front Office Manger.

Location: LARNAKA

Job Summary: As the Hotel Front Office Manager, you will oversee all aspects of the front office operations, ensuring exceptional guest experiences from check-in to check-out. You will lead and motivate a team of front desk agents, night auditors, and bellhops/porters to deliver outstanding customer service and maintain efficiency. This role requires strong leadership skills, attention to detail, and the ability to handle various administrative tasks.

Responsibilities:

• Manage day-to-day operations of the front desk, reservations, guest services, and telephone areas.
• Train, supervise, and motivate front office staff, ensuring adherence to hotel policies and procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Monitor and maintain the front desk and lobby area for cleanliness, organization, and appearance.
• Ensure accurate billing and collection of payments from guests.
• Coordinate with other departments to fulfill guest needs and resolve issues.
• Develop and implement strategies for maximizing room occupancy and revenue.
• Conduct regular meetings with staff to review performance, provide feedback, and promote teamwork.
• Maintain inventory and order supplies as needed for the front office.
• Implement and enforce hotel security procedures to ensure the safety of guests and employees.
• Prepare reports and analyze data to identify trends and areas for improvement.

Requirements:

• Proven experience as a Front Office Manager or similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational abilities.
• Ability to work under pressure and handle challenging situations effectively.
• Knowledge of hotel management software. Very good knowledge of booking.com , Expedia and other on-line platforms.
• Bachelor’s degree in Hospitality Management, Business Administration, or relevant field (preferred).
• Certification in Hotel Management or similar (preferred).

Salary: Is based on experience and qualifications]