Ψάξε τώρα

Room Attendant

#CO77694
Τύπος: Πλήρης Απασχόληση
City of Dreams Mediterranean
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PRIMARY RESPONSIBILITIES:

  • Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
  • Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
  • Provides personalized service and prompt attention to guests from arrival through departure
  • Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process
  • Includes replenishment of Mini Bar
  • Obtains guest preference to increase guest loyalty
  • Ensures that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and procedures
  • Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly
  • Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
  • Participates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued
  • Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
  • Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors
  • Handles Housekeeping equipment and machines with care
  • Creates service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning
  • Handovers and reports all “found item/s” to the appropriate departments
  • Performs any other duties as maybe assigned by supervisors

QUALIFICATIONS:

Education

  • High School graduate

Experience

  • At least 1 year working experience in a similar position at a luxury Hotel preferably

Skills / Competencies

  • Strong sense of teamwork
  • Attention to detail
  • Displays high commitment to improving customer service, always strives to achieve Customer satisfaction
  • Ability to move, lift of minimum 12 kg, carry, push, pull and place objects on a frequent basis without assistance

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Ability to work night shifts, weekends and holidays on rotation basis
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable
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