Customer Onboarding/Engagement Expert
Κατηγορία:Εξυπηρέτηση Πελατών, Τηλεπικοινωνίες
Περιοχή:Λεμεσός
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Amdocs
Πληροφορική
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In one sentence
The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.
What will your job look like?
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Ensures seamless customer onboarding by configuring products and customizing code (if needed) according to customer requirements.
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Acts as a liaison between customers and the Product Core team, identifying product gaps and suggesting enhancements to improve the product.
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Provides technical support throughout the project lifecycle, advising customers' technical teams on coding best practices, design principles, product features, 3rd-party configuration and tuning, and ongoing production monitoring.
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Reviews business and technical requirements with customers, offering tailored solutions that leverage the product’s capabilities to meet their needs.
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Participates in POCs and pre-sales demos, providing estimates, leading projects, developing customizations (or product configurations for SaaS products), and creating demo scripts/storyboards.
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Supports the integration of Amdocs products with third-party applications in commercial customer networks and implements/validates product configuration changes in live environments.
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Designs and delivers customized functional training for both customers and internal teams.
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Conducts connectivity validation of system components, reviews results with customers and vendors, and provides technical input for project status reports.
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Manages all defects/incidents during the project, ensuring they are directed to the appropriate owner and tracked through resolution.
All you need is...
Must-Haves:
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Experience and knowledge of telco networks, platforms, standards, and business processes.
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A minimum of 6 years of relevant experience.
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Experience in development, including work in Agile development environments.
Good to Have:
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Broad technical experience in SW: scripting, configuration, tuning, deploying, and installation.
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Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
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Progressive experience in delivering and/or supporting complex software solutions and service/product implementations.
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Fluency in Spanish will be considered as an advantage.
Why you will love this job:
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You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for? This job is for you!
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You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
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You will have the opportunity to work in multinational environment for the global market leader in its field.
If you are interested, please apply here.