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Marine Operations Representative

#FH78504
Τύπος: Πλήρης Απασχόληση
FAMELINE HOLDING GROUP LTD

Join our dynamic team at MARLAB, a rapidly growing maritime fluid analysis company dedicated to ensuring vessel safety and efficiency. As a Marine Operations Representative, you will play a pivotal role in delivering exceptional customer service amidst the fast-paced demands of the maritime industry. You'll be responsible for managing incoming service requests for fuel, lube, or water analysis, navigating customer inquiries, and ensuring timely release of test reports.

Responsibilities:

  • Efficiently process incoming service requests from vessels, ensuring accuracy and attention to detail in collecting essential customer information.

  • Proactively manage customer expectations and inquiries, demonstrating patience and professionalism in handling sometimes repetitive tasks.

  • Coordinate the logistics of test kit orders and sample collections, optimizing operational workflows to meet stringent deadlines.

  • Monitor and track sample testing progress, addressing any issues promptly to ensure timely report delivery.

  • Embrace continuous learning to stay updated on industry regulations and best practices, contributing to our commitment to excellence in service delivery.

  • Collaborate with team members to streamline processes and enhance operational efficiency, adapting to the dynamic needs of the maritime sector.

  • Uphold a high standard of customer satisfaction through effective communication and proactive follow-ups to ensure service quality.

Qualifications / Requirements:

  • Bachelor's degree in shipping, business administration, logistics, or engineering.

  • 3+ years of proven experience in operations management or customer-facing roles, preferably in the maritime industry.

  • Strong interpersonal skills and a customer-centric approach, with the ability to thrive in a fast-paced and sometimes demanding environment.

  • Detail-oriented mindset with excellent problem-solving abilities, adept at managing multiple tasks under pressure.

  • Proficiency in Microsoft Office Suite (especially Excel) and a willingness to learn.

  • Fluent in English (written and spoken).

To apply for this vacancy please send your CV to careers@fameline.com.cy

All applications will be handled with strict confidentiality. Please note that, due to the high volume of applications, only shortlisted candidates will be contacted.

Fameline Holding Group and its affiliated entities are steadfast in our commitment to being an equal opportunity employer. We actively seek and welcome applicants from a wide range of diverse backgrounds and experiences. Our hiring decisions are made based on merit and qualifications, without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by Law. We are dedicated to fostering an inclusive and supportive work environment where all individuals have an equal opportunity to succeed.

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