Location: Limassol

Our client, is a leading online gaming platform, offering top-tier casino games and a world-class entertainment experience. They are committed to providing exceptional customer service to their players and are looking for a dedicated Customer Support Representative to join their dynamic team.

Job Summary

As a Customer Support Representative, you will be the first point of contact for their players, assisting them with inquiries, technical issues, and account-related questions. You will ensure a seamless gaming experience by providing professional and efficient support via live chat, email, and phone.

Key Responsibilities

• Provide prompt and friendly customer support via live chat, email, and phone.

• Assist players with account issues, deposits, withdrawals, and general inquiries.

• Troubleshoot technical problems related to gameplay, website functionality, and payment processing.

• Resolve customer complaints professionally and escalate unresolved issues when necessary.

• Monitor and report suspicious activity to ensure compliance with security policies.

• Educate players about promotions, bonuses, and responsible gaming practices.

• Maintain accurate records of customer interactions in the system.

Requirements

• Previous experience in customer support, preferably in the iGaming or online casino industry.

• Fluent in English + any additional required language (both written and spoken).

• Excellent communication and problem-solving skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Familiarity with online casino platforms, payment methods, and responsible gaming policies.

• Strong attention to detail and a customer-focused attitude.

• Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with CRM and live chat tools.

• Knowledge of online gaming regulations and AML/KYC procedures.

• Additional language skills are a plus.

What They Offer

• Competitive salary.

• Training and career growth opportunities to integrate easier with their system.

• A vibrant and international work environment.

If you are the relevant candidate and you want to apply for this job, please send us your CV via email or WhatsApp and we will contact you!

jullianbt@gmail.com

WhatsApp +35797763576