Infocredit Group is a leading provider of business intelligence and risk management solutions for 50 years. It offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing and is currently looking for a full time IT Technical Support Officer to join our team.

Working Hours: Monday-Thursday 08:30-17:30, Friday 08:30-14:30

Position

The ideal candidate should be able to maintain the company’s computer networks, providing technical support and assist with Network administration, ensuring everything runs smoothly.

Maintaining the security of the infrastructure and the confidentiality of personal data is of outmost important.

Requirements/Qualifications

• Bs degree in Computer science or relevant field.
• Sound understanding of security architecture, firewall policy and configuration.
• Experience in a similar position will be considered as an advantage.

Preferred qualifications

• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs, etc.).
• Experience with troubleshooting hardware and software issues.
• Hands-on experience with Active Directory, Office 365, and cloud environments.
• Understanding of network hardware (routers, switches, firewalls).

Skills and Characteristics

• Excellent communication skills.
• A technical, logical thought process.
• Problem-solving skills.
• An ability to stick to strict deadlines.
• An ability to prioritise and delegate.

Duties & Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Set up new users' accounts and profiles and deal with password issues.
• Repairing and replacing equipment as necessary.
• Testing new technologies.
• Diagnosing hardware and software faults and solving technical and applications problems.
• Definition of information security management system consisting of policies, controls and processes compliant to ISO 27001.
• Support to departments and projects for implementation of information security management system.
• User account and file management on Active Directory and File Server.
• Maintaining backups of all systems.
• Creating and Updating user mailboxes in Office 365.
• Provide technical support for the company’s Phone system(3CX).
• Participate in the process to enhance the company's security posture and reliability.

What we offer:

• Attractive remuneration package.
• Pension plan.
• Hybrid work according to company policy
• Comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role.
• Supportive working environment where collaboration and teamwork is valued.
• Ongoing support and constructive feedback to help you succeed and grow in your role.

If you are interested in this position, please syour CV to hr@infocreditgroup.com, stating the position you are applying for.

Infocredit Group Limited is an Equal Opportunity Employer.