#CO80859 Τύπος: Πλήρης Απασχόληση

POSITION DESCRIPTION

TITLE: Host, Loyalty Services
Division: Casino Marketing
Department: Loyalty Services
Reports to: Supervisor, Loyalty Services
Location: Cyprus

POSITION SUMMARY:
The Host, Loyalty Services operates the Loyalty Club and casino promotion counters, including any on floor assistance to members or casino patrons. The Host provides services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.
Acts as a front-line service representative on behalf of Cyprus Casinos and City of Dreams Mediterranean ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.

PRIMARY RESPONSIBILITIES:

• Greet and welcome customers and loyalty program members upon arrival.
• Promote and explain the benefits according to the Loyalty Programme and criteria
• Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
• Registers players to the COD Membership Loyalty Program and promotes benefits and offers
• Executes casino promotions with tasks such as participation registration, on stage draws, MC to announce results, flyers distribution and prizes redemption as well as other tasks given by the immediate Supervisor
• Assesses and identifies clients and liaises with the operational departments, assisting in allocating the appropriate endorsements of complimentary, hotel accommodations, food and beverages, services, and miscellaneous items
• Liaises with the VIP Services team regarding members requests for transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
• Adhere to casino policies and regulations, particularly regarding AML and Responsible Gaming procedures.
• Handle member information with the highest level of confidentiality and integrity.
• Assist in customer dispute and involve the immediate Supervisor to resolve the issue
• From time to time, management may change certain tasks based on synergies due to business requirements and operational changes

JOB REQUIREMENTS:

• Willing to work a 24/7 rotation schedule including night shifts, weekends, and national holidays.
• Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances, standing for prolonged hours.

QUALIFICATIONS:

Experience

• One year or above relevant experience in customer service field would be a key advantage

Education
Secondary-level education

Skills / Competencies

• Computer literate
• Good interpersonal and communication skills
• Professional written communication skills
• Excellent command of English both spoken and business writing skills. Greek and other languages (Russian, Arabic, Hebrew) would be a key advantage.

PERSONAL COMPETENCIES:

• Flexible and accommodating
• Customer-Centric attitude
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances
• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic
• Possesses strong time management skills

Interested candidates may send their CV via e-mail to Careers@melco-resorts.com.cy