Job Description

Our client, an international regulated investment firm based in Limassol, is currently seeking English and French speaking Retention Agents to join their expanding team and to become a driving force in their mission to exceed client expectations and fuel their company's success. Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for the company’s products and services.

Responsibilities:

• Cultivate relationship with new and existing clients
• Increase the number of deposits
• Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
• Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
• Communicate marketing promotions to clients
• Meet personal and team targets
• Promote company’s brand
• Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
• Execution of retention strategy
• Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements

• Fluent in English or French
• At least 6 months experience working in a similar role
• Results oriented and self-motivated person
• Dynamic, innovative and target driven
• Open-minded and flexible
• Team player
• Professional communication skills
• Strong networking capability
• Ability to work on own initiative, expand business
• Knowledge of FX trading will be considered an advantage