Maxigrid Ltd, a Cyprus Investment Firm, located in Limassol and regulated by the Cyprus Securities and Exchange Commission, is seeking to employ for the position of German Speaker / Quality Control Assistance

Key Responsibilities:

• Determine Call Center and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support Agents.
• Assist in handling of complaints and/or monitor the handling of client complaints by the relevant department
• Provide feedback via Reports, written in English, to Head of Compliance and AML Officer of all monitored calls
• Ensure proper level of customer service and quality is maintained on the conduct of employees with clients.
• Monitor quality of services provided by the company and various departments.
• Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures. 
• Assist in other compliance related task if necessary

Requirements:

• Fluent in German and English
• Excellent written and verbal communication skills in German and English
• Previous experience in the Forex and CFD 's industry will be considered an advantage
• University degree will be considered as an advantage
• Must be a team player with excellent communication skills
• Attention to detail especially at times of pressure

Please send your CV mentioning the name of the position to the subject line at: hr@maxigrid.com