Back Office Administrator

RESPONSIBILITIES & DUTIES

• Processing and monitoring client deposits
• Investigating and processing client withdrawal requests
• Processing internal and external transfers
• Providing assistance to all department for back office related tasks in a timely manner
• Processing and monitoring bonus operations
• Ensuring compliance with the company’s anti-fraud policy by conducting thorough investigations
• Conduct security checks of clients via telephone, request additional documentation and communicate
  with banks and processors
• Checking KYC documents and activating accounts
• Processing and proceeding with affiliate payments
• Generating accurate daily net deposit reports
• Assisting clients with general finance inquiries
• Processing payments for VPS
• Providing daily screenshots of payment gateway balances for accounting reconciliation

REQUIREMENTS

• University or College Degree
• Minimum 2 years experience; experience within FX industry would be considered an advantage
• Fluency in English – extra language would be considered an advantage
• Able to work in a fast paced environment
• Is process driven and gives attention to detail
• Have the ability to work shifts

BENEFITS
A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary
and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment
where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage: www.hfeu.com/careers
All applications will be treated as confidential.