Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional, and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos and Limassol.

POSITION SUMMARY:

The Supervisor, Quality Management System (QMS) is responsible for ensuring that the Division’s (Casino Marketing, Business Development, Loyalty Services, Database Administration) procedures, processes and operations adhere to applicable regulatory requirements, company’s standards and policies and they are aligned to the CGC Regulation and Directions.

The Supervisor, QMS, assesses and monitors compliance with established procedures to identify any deviations or non-compliance issues and provide recommendations for improvement

PRIMARY RESPONSIBILITIES:

• Monitors the operational processes and procedures to ensure that the company complies with all legal regulations and ethical standards

• Conducts thorough reviews of Division’s procedures to ensure compliance with legal requirements and internal policies and help reduce risks

• Performs inspections and control checks to identify potential non-compliance issues and assesses the effectiveness of Business Unit procedures; proposes corrective measures as and when required

• Collaborates with the Business Processes Team to develop, implement and update procedures to ensure compliance with changing regulations, standards, and internal processes

• Provides training, guidance, and support to Business Units (Casino Marketing, Business Development, Loyalty Services, Database Administration), ensuring practical application of procedures

• Investigates non-conformities, document findings, and recommend appropriate corrective actions to address identified issues

• Monitors and tracks compliance metrics, prepares reports, and presents findings to Manager, Processes and Risk Compliance and relevant stakeholders

• Stays updated with regulatory changes, and best practices related to procedural compliance

• Supports the Manager, Processes and Risk Compliance in identifying and mitigating operational risk factors related to the ISO 9001 Standard and the procedures of the Division

• Assists in the development of training programs for Casino Marketing, Business Development, Loyalty Services, Database Administration employees

• Generates BUs status reports and reviews them with the Manager, Processes and Risk Compliance for planning and action as and when required

• Identifies potential risks or areas of improvement in existing procedures and recommends proactive measures to mitigate risks

• Coordinates and supports other external or internal audits by certification bodies or regulatory authorities, or the Internal Audit Department, ensuring a smooth and successful audit process

• Proactively audit processes, practices, and documents to identify weaknesses

• Keeps abreast of internal standards and business goals

• Regular progress and strategy meetings with the Manager, Processes and Risk Compliance

• Assists the Manager, Processes and Risk Compliance with the Business Unit daily operational activities

• Performs other related duties as assigned

KEY PERFORMANCE INDICATORS:

• Service standards are consistent with department’s expectations
• Conduct Control Checks and Inspections aligned to business objectives
• Records are kept in a systematic way for easy reference and retrieving
• Constructive relationships are built with team members
• Ensures the department is operating in the most efficient manner
• Relevant policies and procedures are adhered to
• Identifies and evaluates opportunities within the Division’s QMS and its implementation
• Establishes a continuous improvement baseline and strategy to build upon
• Monthly progress reports

QUALIFICATIONS:

Education

• Bachelor’s Degree in Business Administration, Project Management, or any other related fields
• Internal QMS Auditor Certification is an advantage

Experience

• Familiarity with risk management practices and procedures
• Exposure to regulated business environments is an advantage

Skills / Competencies

• Highly organized with the ability to work under pressure and being able to multitask
• A first-rate communicator who can build strong rapport with a diverse range of people
• Committed and diligent in solving problems, both on an individual and team basis
• Fluent verbal and written English and Greek
• Computer literature

PERSONAL COMPETENCIES:

• Analytical thinking and ability
• Legal and moral integrity
• Strategic thinking
• Prioritize workload
• Works well in a team environment
• Ability to work independently

To apply please click here: Supervisor, Quality Management Systems