For one of our clients, a well-established Forex company, we’re seeking an experienced IT Support Manager

Objectives of this Role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Own projects, solutions, and key responsibilities within a larger business initiative

• Handle business-critical IT tasks and systems administration

• Research and evaluate emerging technologies, hardware, and software

• Track and maintain hardware and software inventory.

Daily and Monthly Responsibilities

• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions

• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions

• Continuously analyze current process, technologies, and vendors to identify areas of improvement

• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs

• Train employees on both software and hardware, troubleshoot, and provide technical support when needed

• Develop and execute disaster procedures and maintain data backups.

Skills and Qualifications

• Bachelor’s degree in technology or computer science

• 3+ years’ experience in IT management

• Experience with or knowledge of programming languages and operating systems, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring

• Expertise in implementing, configuring, and testing solutions.

Preferred Qualifications

• Proven leadership skills

• Strong creative and analytical thinking

• Professional certifications

• Experience in the Forex Industry will be considered a plus.

If interested, please send your cv to cv@d-way.com