CareerFinders, on behalf of our client, an expanding Investment Firm with offices across Cyprus, we are seeking to recruit a Support Officer to join their team based in either Limassol or Nicosia. The successful applicant will primarily be responsible for handling client enquiries via various channels including online chat and email, ensuring that they receive a timely and professional response. You should hold some previous experience within a client support role and possess excellent communication skills in English. Any knowledge of one of more of the following languages will be considered an advantage: Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu or Bengali. This position involves rotational shift-patterns.

Key Duties/Responsibilities:

• Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and reply to the client within 24 hours.
• Resolving misunderstandings and handle “difficult” clients in a polite and professional manner.
• Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and respond to clients requests accordingly.
• Promoting the products and services offered by the company to the clients by means of chat system and email.
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients.
• Keeping up to date with promotions and products offered by the company.
• Maintaining confidentiality and professionalism at all times.
• Completing service-related tasks as requested by the Manager.
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification.
• Requesting relevant documents from clients in case they are not provided.
• Following and keeping up to date with new internal procedures.
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.

Key Skills/Experience:

• Experience in Customer/Client services or any other relevant field is highly desirable.
• Strong English communication skills, both written and verbal are a must.
• Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu or Bengali will be considered an advantage.
• Strong customer care skills.
• Excellent client handling skills.
• Strong communication and interpersonal skills.
• Excellent organisational skills.
• Business acumen.
• Teamwork and problem-solving skills.
• Hard working and able to cope under pressure.
• Excellent computer literacy.
• Willingness to do morning, afternoon and night shifts on a weekly basis.
• Valid work permit required.

Key Benefits:

• Attractive remuneration package.
• Corporate fund scheme.
• Discretionary bonus based on company's and personal performance.
• Discount benefit card.
• Yearly training budget.
• Training opportunities for growth and personal development.
• Up to 25 days holidays per year.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6003. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.