CareerFinders, on behalf of our client, a regulated Investment Firm with expanding operations in Cyprus, we are seeking to recruit a Payments Officer to join their growing team based in Limassol. Reporting to the Head of Payments, the successful applicant will primarily be responsible for assisting clients with any inquiries and/or issues they may face, including providing information regarding their payments and/or financial balances. An academic background relating to Accounting, Finance, Economics, Business Administration or a similar field is desirable, and you will need to possess some previous experience in a relevant payments role, ideally working for a Forex and/or Payment Service Provider (PSP). This role requires the candidate to work to rotational 24/5 shift-patterns.

Key Duties/Responsibilities:

• Assist clients with any inquiry and provide the relevant information regarding their payments or financial balances.
• Process financial transactions of the customer such as deposits, withdrawals and/or credits.
• Post financial transactions into the various systems used by the company.
• Monitor the various Clients’ bank accounts for both incoming and outgoing transactions.
• Troubleshoot any issue arising from the automation of the financial transactions and liaising with the relevant department either internally or externally to resolve it.
• Process customers’ bonuses.
• Enter and keep updating customers’ financial information in the company’s records and systems.
• Keep accurate records as these are required from time to time.
• Generate various reports regarding number of accounts, financial transactions, etc...
• Liaising with various departments and solving the various issues that arise during daily operations.
• Maintain the smooth operations of the integrated payment services.
• Communicate with the various payment service providers in case of tech issues or missing transactions.
• Monitor the several communication channels and respond in due time to both internal and external messages.

Key Skills/Experience:

• University degree in Accounting, Finance, Economics Business Administration or another relevant field is desirable.
• Previous experience in a payments-related role, ideally gained working for a Forex and/or Payment Service Provider (PSP) is essential.
• Excellent oral and written command of the English language.
• Good knowledge of Office 365.
• Excellent attention to detail.
• Strong customer service skills.
• Excellent organizational and communication skills.
• Willingness and ability to work to 24/5 rotational shifts.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR6935. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.