Stademos Hotels Ltd, a leading Group within the Cyprus Hospitality industry, is seeking to recruit a SPA RECEPTIONIST for the 4* Mediterranean Hotel in Limassol.

At Stademos Hotels Ltd we consider our people our most valuable asset, which is why we only hire professionals who are passionate, enthusiastic and willing to learn.

We foster a team culture, thrive on challenges and always aim to provide our guests excellence in service, in an environment of tranquillity, well-being and hospitality at its best, where our people fell proud to belong.

We offer opportunities for future advancement and skill development through continuous training programme, both in Cyprus and abroad, while at the same time encouraging initiative and rewarding results.

JOB PURPOSE

The Spa Receptionist will ensure the smooth running of the Spa, in cooperation with/the absence of the Spa Manager/Assistant Spa Manager, in the most efficient and effective manner. He/she will deliver the highest possible standards of service to all guests, through the effective development, management and leadership of the department’s human resources, equipment and provisions. The Spa Receptionist will also be pro-active in maintaining and/or improving the department profitability in accordance with Hotel policies, procedures and standards.

DUTIES & RESPONSIBILITIES:

• To understand who are the customers, both external (Hotel guests) and internal (all Hotel employees), their expectations and needs, establish and maintain relationship/rapport through service and over the long term.
• To implement the correct hotel service standards, monitor and strive for continuous improvement.
• To thoroughly understand and adhere in all Hotel’s standards in customer service, product presentation and maintenance, cleanliness and hygiene.
• To hand out and collect towels for all swimming pools and update her checklist accordingly.
• To inform the Spa therapists of any alterations made to the treatment schedules.
• To understand and ensure all subordinates understand all facilities, service standards, methods of delivery and cleanliness of all Spa areas.
• To handle all internal and external telephone calls in polite and professional manner following the preset procedures for telephone operators.
• To book treatment & packages in an appointment book for both individual and tour operator guests.

REQUIRED QUALIFICATIONS AND SKILLS:

• Minimum of three years’ experience in a reception/ customer service position.
• Minimum of two years in supervisory role.
• Must speak and write English very well.
• Organisational and Managerial.
• Very good communication skills.
• Pleasant and friendly personality, reliable and polite.

BENEFITS:

Sharing Accommodation (subsidized), Meals during work, 13th salary, 14th salary (20% of monthly salary), Incentive Scheme,Discount Scheme

Due to work permit restrictions, only EU candidates are eligible to apply.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to elina.a@medbeach.com until the 14 October 2023.

Kindly note that only successful candidates will be contacted for this position.