In one sentence

The Media Operations Technician is responsible for providing day-to-day operational support of Vubiquity’s content delivery workflows including content ingestion & processing, queue management, error resolution and on-time delivery.

What will your job look like?

• Work cross-functionally with Account Managers, Encoding, NOC, and IT divisions to ensure smooth transmission of assets fulfilling client requirements.

• Monitor Provider Delivery folders (Signiant, Aspera) to ensure data transfers are successful.

• Problem-solving trafficking and processing issues under strict deadlines. Escalate them through JIRA.

• Point of contact to obtain metadata and media files (video files and artwork).

• Implement customer requests for Metadata and Site-specific updates.

• Clear Ingestion and Fatal errors and Identify issues that may have caused ingestion failure.

• Create categories for VOD menus to affiliates.

• Monitor processing and transmission queues and track content with SLA requirements.

• Create daily High priority content reports that are widely distributed in the company.

• Missing Asset report

• Identifying issues re deliveries of identified content to all affiliates on profile

• Proactively escalate assets that might cause a miss in our SLA Requirement.

• Create documentation for the department on workflows and processes.

• Provide day-to-day operational and customer support to content Providers.

• Media Trafficking

• Create Jira tickets to generate tasks for the Encoding team

• Additional responsibilities as needed

All you need is...

• Bachelor’s degree or equivalent work experience

• 2+ years of industry-related experience

• Experience related to Digital Media Servicing

• Strong problem-solving and interpersonal skills to effectively work and communicate with internal teams and external customers

• Professional written/verbal communication skills, both internally and externally with customers.

• Quick learner and detail-oriented; critical thinking, analytical and problem-solving skills

• Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint)

• Cable Labs and Direct-To-Consumer and/or OTT VOD knowledge is a plus

• Knowledge of Atlassian Confluence and/or JIRA ticketing system a plus

• Flexibility to work extended hours and/or weekends as needed

Why you will love this job:

• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.

• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.

• You will have the opportunity to work in a multinational environment for the global market leader in its field.

If you are interested, please apply here.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce