bbf: is one of the leading and fastest-growing companies in the property market in Cyprus and Greece, offering its clients such services, as property sales, rentals, management, construction, and other related services. bbf: is willing to enlarge its internal staff and is currently looking for a User Support Specialist for our office in Limassol.

Responsibilities:

• 1st line user support (phone, email, personal), Service Desk administration (SolarWinds).Initial user consultation and issue resolution prior to escalation to 2nd level support (creating requests, explaining approval procedures, obtaining services).
• Coordination, classification, and distribution of tickets among internal company resources.
• Consultation and assistance for users with basic configuration and administration before reaching 2nd level support, for corporate information systems in HR (bambooHR), Sales (CRM, Customer Service, Field Service, GoldMine, Bitrix, web-sites), Core and common
  business (Procore, SAP).
• Communication with 2nd level support and preparation of descriptions for ticket transfer between support tiers.

Requirements:

• Strong knowledge of IT support and Service Desk administration
• Excellent communication and interpersonal skills for providing 1st line user support via phone, email, and in-person interactions.
• Proficiency in coordinating, classifying, and distributing tickets among internal company resources.
• Familiarity with basic configuration and administration of corporate information systems in HR (bambooHR), Sales (CRM, Customer Service, Field Service, GoldMine, Bitrix, websites), Core, and common business (Procore, SAP).
• Effective communication skills to liaise with 2nd line support and prepare detailed descriptions for ticket transfers.
• Experience in construction or industry will be an advantage
• Adherence to Service Desk procedures and protocols.
• Timely handling and resolution of user issues.
• Efficient ticket classification and distribution.
• Effective communication and collaboration with the 2nd line of support.
• Documentation skills for preparing comprehensive descriptions for ticket transfers between support levels.

Technical Requirements:

• Knowledge of IT support tools and software, including Service Desk platforms
• Understanding of basic configurations and administration of various corporate information systems
• Ability to troubleshoot and resolve user issues at the 1st line level.
• Ability to write bug reports, instructions and user guides
• Strong communication skills to provide clear and helpful assistance to users.
• Ability to collaborate effectively with both users and internal support teams.
• Patience and empathy when assisting users with technical issues.
• Proficiency in multiple languages is an advantage (English, Greek, Russian).

What we offer?

• Young, dynamic, and friendly working environment.
• Fast-growing company with potential career perspectives.
• Interesting and challenging daily tasks within various departments of the company.
• Comfortable and prestigious offices

Interested candidates are kindly reuqested to click HERE and submit their application.