CareerFinders, on behalf of our client, an expanding provider of cutting-edge Payment Solutions, we are seeking to recruit a Head of Customer Success to join their growing team based in Paphos. The successful applicant will lead a team, manage customer relationships, and shape strategies aligned with company goals. Your role will involve performance tracking, cross-functional collaboration, and staying updated on industry trends. Our client is seeking applicants with proven experience in a leadership role, gained working in the Payments and/or Fintech sectors, who possess demonstrable leadership and team-building skills.

Key Duties/Responsibilities:

• Guide, mentor, and lead the customer success team.
• Set performance goals and expectations for team members.
• Conduct regular one-on-one meetings to provide feedback and support professional growth.
• Oversee workload distribution and optimize resource allocation.
• Cultivate a positive and collaborative team culture.
• Monitor customer accounts and resolve issues promptly.
• Collaborate with the team to develop and execute customer success strategies.
• Review customer satisfaction metrics and enhance the customer experience.
• Address escalated customer concerns and proactively strengthen relationships.
• Conduct regular customer meetings to align resources with their needs.
• Establish KPIs and metrics to measure team success.
• Monitor team and individual performance against goals.
• Prepare reports on customer success activities, outcomes, and trends.
• Present performance updates and insights to senior management and stakeholders.
• Stay updated on industry trends, customer success methodologies, and relevant technologies.
• Attend conferences, workshops, and training sessions to enhance knowledge and skills.
• Support team members' professional growth through training and skill-building initiatives.

Key Skills/Experience:

• Bachelor's degree in Business, Finance, or a related field (MBA is a plus).
• Proven experience in customer success leadership within the Fintech industry.
• Strong knowledge of fintech products and services.
• Exceptional communication and interpersonal skills.
• Proficiency in using analytics for data-driven decision-making.
• Demonstrated leadership and team-building skills.
• Results-oriented with a focus on customer satisfaction and business objectives.
• Strong problem-solving and conflict-resolution abilities.
• Adaptability and the ability to excel in a fast-paced and evolving environment.

Key Benefits:

• Highly competitive salary package.
• Access to an on-site gym for your fitness needs.
• Well-stocked kitchen offering a variety of snacks, beverages, and fresh fruits.
• Youthful and dynamic work environment.
• Team-building activities.
• Ongoing growth and career development opportunities.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR7062. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.