After-Sales Support Officer (NavTech Supplies Ltd)
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#IO60778 Type: Full time
Scope of Duties:
Collaborates with a core team of sales, marketing and customer support personnel and takes responsibility for the after-sales function, at the highest standard and as efficiently as possible.
Responsibilities:
- Follows up with supplier for order acknowledgment.
- Prepares supplier registration and payments to supplier when necessary.
- Liaises with the banking department to confirm that payment has been made to supplier and sends proof of payment to the supplier.
- Sends order acknowledgement to customer.
- Prepares certificates of origin when necessary.
- Prepares dispatching documents.
- Liaises with both suppliers and customers in regard to any after-sales issues which may arise.
- Acquires quotations from freight forwarders.
- Confirms and assures timely delivery.
- Finalization of processes to invoice stage.
- Meets and exceeds the agreed personal targets and objectives.
- Works constructively and jointly in meeting department targets and objectives.
- Keeps HOD and/or Senior(s) informed of any problems/concerns that may arise in daily business conduct.
- Ensures implementation of the QSMS in the area of his/her responsibilities and proposes any changes.
Required Qualifications / Competencies:
- Academic qualifications preferably in a shipping or marketing related field.
- 2 years’ experience in a similar position would be beneficial.
- Confident communicator, good team player with a positive attitude.
- Ability to meet deadlines and work under pressure.
- Positive attitude and strong commercial drive.
- Fluent in Greek & English languages.
- Computer literate with fast typing skills.
- Background in shipping is an advantage.
All applications will be treated with strict confidentiality. Applicants must be able to reside & work within EU.
An excellent package, including provident fund and medical insurance will be offered to the successful candidate according to qualifications and experience.
Please submit your CV to careers@navtech-supplies.com.