Helpdesk Engineer
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#WW61693 Type: Full time
WISE WOLVES GROUP, a dynamic and steadily growing consortium of companies, is in search of a qualified Helpdesk Engineer to join our IT Division.
It is a great opportunity for the career start and further professional growth.
YOU WILL:
- Provide first and second-level support including troubleshooting software, hardware, and business applications
- Identify and prioritize business critical issues
- Investigate network issues
- Create user documentation and internal IT procedures
- Log requests (verbal, calls, messages) and their outcome via ticketing system
- Help users clearly describe their issues
- Assist in the maintenance of existing IT infrastructure
- Supervise, resolve and monitor hardware issues
COME TO US IF YOU:
- Strong communication skills, particularly in English
- Troubleshooting attitude and skills
- Advanced knowledge of Windows Desktop OS
- Some knowledge of hardware and peripherals
- Understanding of IT Security principles
- Familiarity with Windows Server OS & Active Directory
- Basic MacOS knowledge
- Basic Linux knowledge
- Basic networking knowledge
- Any experience in IT support is a strong plus
WE OFFER:
- Competitive salary
- Visa arrangements (if applicable)
- Office in the centre of Limassol
- Opportunities for regular training and professional development
- Exciting corporate events
- Dynamic team of professionals you can collaborate and evolve with
- And much more :)
Join us!
Your path to success starts here, at Wise Wolves Group 😊
Please visit our website https://careers.wise-wolves.com/ to apply for the position
***Due to a large number of applications coming, we will respond only to those whom we would like to invite for an interview.