Receptionist
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#TH61918 Type: Full time
Thanos Hotels & Resorts are currently seeking to recruit a Receptionist for Almyra Hotel and Anassa Hotel.
Job Role
Responsible for attending to guests and dealing with inquiries and special requests
Duties & Responsibilities
- Assists with the checking in of guests as per existing Front Office policies and regulations.
- Answers the telephone, screens and directs calls
- Takes and relays messages to guests correctly and promptly
- Provides requested information to callers
- Greets people entering the hotel
- Directs guests or any other visitors to the correct department
- Deals with queries from both the public and hotel guests
- Performs general administrative and clerical support
- Receives and sorts mail and deliveries
- Schedules any necessary appointments
- Ensures that Reception area is kept clean and tidy at all times
- Notifies the porter to transfer guests’ luggage to their assigned rooms
- Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
- Informs guests of hotel and general information regarding restaurants etc
- Offers wake up services, orders taxi transfers as and when required.
- Able to operate the telephone call center
- Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
- Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
- Perform any other relevant duties assigned by the Front Office Manager
Requirements
- Previous experience as a Receptionist at a 5* Hotel
- Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
- Pleasant, honest and friendly personality
- Ability to work in a fast pace environment and cope under pressure
- Computer Literate
- Commitment to learning & self-development
- Promotes cooperation & commitment within a team
- The ability to cope under pressure
- Problem-solving ability, to resolve issues as they arise
- Inspiring and motivating others while being caring and understanding
- Excellent interpersonal skills in handling staff relations and/or guest complaints
- Due to work permit restrictions, candidates must have the right to work in Cyprus
Benefits:
- Competitive salary depending on experience
- Career progression
- Comprehensive new staff training and induction programmes
- Staff discounts (shops, events, facilities)
- High profile hospitality company of 5* luxury Hotels
- Great work-life balance
- Free meals
If you are interested please click APPLY below or send us your CV at careers@thanoshotels.com call (+357) 26885401, 26888205 for more info.
Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus