Wedosupport is a newly established services provider company, already employing more than 200 dedicated professionals. Our focus is on delivering the best customer experience with Customer Support, KYC, Risk and Anti-Fraud solutions.

The Anti-Money Laundering (AML) and Responsible Gaming (RG) Officer is a critical role in maintaining our company's compliance with all pertinent AML and RG laws, regulations, and internal policies. The primary objective of this position is to proactively prevent and detect money laundering and terrorism financing, while simultaneously safeguarding player well-being and preventing gambling-related harms.

Responsibilities:

• Perform thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including background checks to verify client identities and source of wealth, and assess associated risks.
• Conduct comprehensive background checks to authenticate player identities and evaluate potential risks they may present.
• Conduct internal investigations in response to detected suspicious activities.
• Identify and report any suspicious activities by monitoring triggers, analyzing customer transactions, and scrutinizing activity patterns.
• Escalate cases of suspicious players to senior management and Money Laundering Reporting Officer (MLRO)
• Utilise advanced technology systems and software tools for efficient KYC processes.
• Identify indicators of irresponsible gambling behavior.
• Engage directly with players to ensure their gaming practices are sustainable, affordable, and within their comfort zone, contributing to a safer gaming environment.
• Ongoing monitoring of at-risk players, including regular assessments (daily, weekly, monthly) based on their behaviour.
• Evaluate the effectiveness of previous interactions with players through behaviour checks.

Requirements:

• Knowledge of English (B2+)
• Investigative skills
• Analytical skills
• Documentation management skills
• Attention to details
• Critical thinking

Nice to have skills:

• Knowledge of AML and RG processes and regulations (Malta, Sweden, Denmark, Estonia, Romania, Greece, Canada, Italy)
• Risk assessment
• Other languages (SE, IT, GR, RO, etc.)
• Time management skills
• Communication skills
• Technology Proficiency (Onfido, Seon, LexisNexis, PIQ, FaktaKontroll, Kreditz, Confluence, JIRA)
• Teamwork

We offer excellent benefits, including but not limited to:

• Learning and development opportunities, interesting challenging tasks;
• Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 24 working days of Annual Vacation;
• Breakfasts and lunches in the office (partially paid by the company).

If you are interested, please send your CV to keyrouz.n@brainrocket.com