Almond Recruitment, on behalf of our FinTech client, are currently looking for a Customer Support Officer to join their fantastic Limassol based office. The successful candidate will be responsible in providing a high level of service and guidance to customers by addressing any inquiries. Working hour as standard with no shifts. If you are looking to join a professional company with a great working environment and have previous experience within customer support in the fintech industry, please feel free to apply for more details.

Responsibilities

• Handle and resolve customer requests providing the best customer experience
• Investigate complaints, troubleshoot issues and identify trending problems
• Perform KYC procedures and ensure that all applications are compliant with the company’s policies and regulatory requirements
• Report bugs to the technical team
• Assist new clients with the account opening process
• Enter and update customers account information in the company’s records and systems
• Generate various reports regarding the number of accounts, financial transactions, etc.
• Provide promoting services/ products to customers

Requirements

• Experience in the fintech industry within a support team
• Experience working with CRM, Live chats and MetaTrader 4 / 5 platform
• Experience with Sumsub or other software related to verification of clients
• Excellent time management and professionalism
• Good problem-solving skills
• Fluent verbal and written English
• Any additional language skills will be considered an advantage

Benefits

• Competitive remuneration package
• 21 days annual leave per year + public holidays
• Daily lunch provided in the office
• Supportive environment from a multicultural team of colleagues

To apply for this vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY21991C.

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially In Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.