St Raphael Resort & Marina needs to recruit their new associate for the position of Rooms Division Manager to grow with us.

Job Overview

The Rooms Division Manager will primarily be responsible for overseeing all aspects of Rooms division’s operations, including developing and implementing strategies to increase revenue and profitability and also focusing on guests Satisfaction.

Main Responsibilities & Duties:

Supporting Rooms Division Activities

• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• To assist the General Manager with the day-day operations in the Rooms Departments & Events
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Monitors expected arrivals and departures.
• Coordinates and makes preparations for group activities.
• Inspect guest rooms on a rotating basis.
• Runs and reviews critical information contained in Rooms division reports.
• Operates all department equipment as necessary and reporting malfunctions.
• Understands and complies with loss prevention policies and procedures.

Managing Profitability

• Analyzes service issues and identifies new trends in the Rooms Division Field.
• Works with Rooms division teams and HODs to develop and execute the operational strategy that is aligned with the Resorts business strategy
• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms division sales performance.
• Reviews reports and financial statements to determine Rooms division performance against budget.
• Reviews Rooms division occupancy rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction
• Delivers excellent customer service throughout the customer experience and encourages the same from other team members
• Reviews guest feedback with the Rooms Division Senior team and ensures appropriate corrective action is taken.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Interacts with guests to obtain feedback on product quality and service levels.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensures that employees understand expectations and parameters for Room division duties.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Oversee Rooms Division team members schedules
• Assisting with employee recruitment, as well as overseeing the on-boarding process and training of new division staff members.

Qualifications & Experience

• Diploma in Hotel Management or related field from a university or Hotel Management School will be consider as strong advantage.
• At least five years’ experience in managerial positions in the field of Rooms Division in a 4- or 5-star Hotel.
• Excellent analytics and reporting skills.
• Must speak and write Greek and English very well.

Personal Characteristics

• Very good organisational and communication skills with high level of responsibility, initiative and judgement.
• Pleasant and friendly personality, fair, honest reliable and polite.
• Attention to detail.
• Ability to multitask, work in a fast-paced environment.
• Have a high-level attention to detail.
• Ability to work independently and to partner with others to promote an environment of teamwork.

Remuneration package

• Very competitive salary according to skills and experience.
• Provision of 13th salary
• Strong collaborative and professional development environment

If this sounds like you, please forward your CV to gm@straphael.com

Applications deadline 05/02/2024

All applications will be treated with strictly confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.

Only applicants that meet the above criteria will be considered and contacted.

We care for our people, and we want them to Radiate Kindness