Resting in a breathtaking hilltop location, overlooking charming villages, majestic mountains and vineyards under an endless sky, Minthis redefines holistic living. At this residential retreat, embraced by herb-scented breezes and panoramic views, every home is a masterpiece, every breath is restorative and every moment is beautiful.

Minthis is seeking to recruit a high calibre, client oriented and energetic Front Office/Concierge Manager to join our growing team of people. The successful candidate will have the overall responsibility to oversee the Resort’s Front Office and Concierge operations.

Location: Minthis, Paphos

Responsibilities:

• Maintain and ensure high standards of service to all guests.
• Oversee the daily operations of the front office including check-in/check-out procedures, guest inquiries, reservations, and handling guests’ complaints or issues as they may arise.
• Manage Concierge services and operations to ensure that all clients’ needs are identified and met and that personalised solutions are provided to their requirements by suggesting activities, attractions, recreation facilities and other services provided by the Resort.
• Operate all aspects of the Front Office computer system, including software maintenance, and also assist to develop and generate reports for the improvement of the departments’ functionality.
• Introduce new ideas and procedures to continuously improve the FO operations and performance.
• Organise and prioritise daily work by monitoring schedules and business demands.
• Ensure that all team members clearly understand their job roles, responsibilities, and performance expectations.
• Monitor front office expenses, managing budgets, and ensuring efficient use of resources with the aim to maximize profitability.
• Ensure the smooth collaboration of the Front Office department with the other functions of the Resort.
• Recruit, train and develop the Front Office Team.
• Contribute to the improvement of front office procedures, staff performance, and guest satisfaction.

Requirements:

• Previous experience of at least 5 years in a similar position in a luxury hotel/resort
• Bachelor’s degree or Diploma in Hospitality Management or related field will be considered an advantage.
• Client oriented with strong customer care skills.
• Proficiency in Greek & English. Knowledge of any other language (i.e Russian and German) will be considered an advantage.
• Solid knowledge of MS Office, particularly Excel and Word and reservation/ front office software programmes i.e Oracle Opera, Social Media, Booking engines etc.
• Excellent problem solving and time management skills.

An attractive remuneration package will be offered to the successful candidate including basic salary, 13th salary, Provident Fund, Full year employment, Overtime Payment, and Public Holidays payment 1-1:5.

To apply please visit our website https://recruitment.pafilia.com/

All applications will be treated with the strictest confidentiality.