CareerFinders, on behalf of our client, a Multinational Group of Companies with diverse business interests which include Maritime, Satellite Communications, Oil & Gas and Healthcare, we are seeking to recruit a Technical Support Agent (Tier/Level 2) to join their growing team based in Limassol. In this role you will assist and resolve daily ‘Tier/Level 2’ technical issues or escalated customer issues from ‘Tier/Level 1’ Customer Support Agents. You will need to possess strong problem-solving skills, with the ability to diagnose and resolve complex technical issues that require excellent knowledge of TCP/IP Networking. Proven experience in a similar position is required, and experience working with Windows Server, Active Directory and Firewall configuration is a must. Excellent verbal and written communication skills in both Greek & English are essential. A highly attractive remuneration and benefits package will be offered to the successful candidate. This role will require a small amount of international travel periodically throughout the year, for which all associated costs will be covered by the Company. 

Key Duties/Responsibilities: 

• Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents.
• Maintain, monitor, and improve developed products and services.
• Develop and maintain the Knowledge Base.
• Create troubleshooting processes and procedures.
• Configure and maintain onboard communication systems.
• Responsible for communicating with customers and suppliers’ and working closely with the Customer Support Manager.
• Responsible for the identification of the function’s risks and opportunities, proposing actions when needed.

Key Skills/Experience: 

• An academic background in the field of Information Technology is desirable.
• Proven experience in a similar position.
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Excellent knowledge of TCP/IP Networking.
• Experience using Windows Server, Active Directory and Firewall configuration.
• Familiarity with PowerShell.
• Being comfortable with remote diagnostic tools and techniques, as physical access to the equipment is often limited or delayed due to the nature of maritime operations.
• Excellent organizational, communication and teamwork skills.
• Fluency in Greek & English.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7344. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.