Can you analyze Customer issues and come up with ideal solutions? Due to strong continued growth, an opportunity has arisen for a Support Engineer to join the 3CX team and play an important role in the Company’s continuing expansion plans.

The Role

Support Engineers provide frontline technical support to 3CX Customers and Partners within an international team. If you do not have prior experience in this field, the successful candidate will have the opportunity to be trained in-house on Voice over IP.

About the Job

• Technical support of 3CX Partners and Customers.
• Evaluating and resolving technical queries and issues.
• Talking customers through a series of actions, either via phone, ticket or remote session, until a technical issue is resolved.
• Replication and documentation of issues.
• Shift work (Monday to Friday, 9:00 to 17:30 or 16:00 to 00:30)

About the Applicant

• 2 years of IT experience
• Diagnosing and troubleshooting IT or software technical issues.
• Working and troubleshooting issues in Windows/Debian OS.
• Working with basic network devices and concepts such as IP, DNS, firewalls and routing.
• Experience in AWS, Azure / MS365 or Google Cloud are beneficial.
• Experience with various client network topologies.
• Knowledge of VoIP and telecommunications technologies are beneficial.

Personal Skills

• Strong team player.
• Ability to work calmly under pressure.
• Fluent in English (workspace language, Greek not mandatory).
• Knowledge of Russian language will be considered an advantage.

About the 3CX Team

Our award winning product is targeted at medium and large enterprises and is currently used by 350,000 customers around the world. Working in our state of the art 3CX offices in Nicosia, you'll be part of a vibrant team enjoying the many benefits the Company offers, including an international work environment, catering, private gym and swimming pool, performance related bonus, and an annual profit share scheme.

Your Application

3CX invites you to apply via our website and to include a covering letter illustrating why you're the right person for the job.

Due to the very large number of applications we receive, we will only contact those who reach the next stage of our selection process.