If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Wise World Analytics Ltd currently has an exciting, full-time career opportunity for Call Quality Assurance Agent (Portuguese), at our headquarters in Limassol.

Main Role:

• Monitor the effectiveness and quality of the live outgoing calls on a daily basis;
• Ensuring that the call quality is based on the company’s standards and regulatory requirements;
• Determine weaknesses in performance and prepare reports;
• Track and identify key issues and report them with feedback to the department manager;
• Prepare call monitoring Reports;
• Any other ad-hoc requested translations.

Candidate Profile:

• Native in the Portuguese language;
• Business fluency in the English language;
• Experience in the FX Industry will be considered an advantage;
• Demonstrated work experience in a call monitoring/Compliance role or sales role will be considered as an advantage;
• Great Communication skills;
• Attention to detail;
• Ability to multitask and have deadlines;
• Efficient Typing Skills;
• Ability to work from Monday to Friday 15:00 - 00:00.

What we offer:

• Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special bonus on your birthday!
• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Exclusive Discounts: Access special discounts with selected companies.

Could you be the candidate that we are looking for?

• Apply now at wiseworld.bamboohr.com/careers and become the next member of our amazing team.
• Applications will be treated with the strictest confidence.
• We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.