CareerFinders, on behalf of our client, a well-established Information and Communication Technologies (ICT) company based in Cyprus, providing world-class premium carrier-neutral data center services, we are seeking to recruit a NOC Engineer to join their growing team based in Larnaca. The successful candidate will provide 1st level of support to customers using our client’s company’s ticketing support system to effectively keep track, resolve and escalate issues inline with the company’s SLAs and procedures. Our client is seeking applicants who are ideally educated to degree level in Computer Science, or another related field, who possess excellent knowledge and/or prior experience of troubleshooting networking protocols and technologies ideally to Cisco CCNA/CCNP level. Comprehensive knowledge of electrical and mechanical systems and topologies commonly found in data centers, as well as fire safety systems is essential, and any working experience in a similar position, ideally in a data center or other critical environment will be considered an advantage. Excellent verbal and written communication skills in English are a must.

Key Duties/Responsibilities: 

• Provide 1st level of support to customers using the company’s ticketing support system to effectively keep track, resolve and escalate issues inline the company’s SLAs and procedures.
• Handle clients’ Remote Hands and Eyes requests, implement physical (fiber and copper) interconnects, equipment rack and stack and labelling.
• Management and escorting of site visitors.
• Keep current/update documentation pertaining to data center infrastructure and network changes.
• Monitor data center infrastructure and network, identifying, troubleshooting, and resolving issues or escalating as appropriate.
• Interact with inhouse engineers, service providers and vendors to troubleshoot issues.
• Prepare and deliver checklists and reports about incidents and events.
• Develop metrics dashboards and reports for data center infrastructure and network.
• Schedule and communicate network and data center infrastructure maintenance, upgrades, and incidents to customers and/or internal stakeholders as required.
• Identify operational issues and suggest/perform alterations to address them.
• Document and publish approved work instructions and procedures for internal reference.
• Undertake level 1 network support tasks such as configuring switches, routers, and other network devices.
• Contribute to technical lifecycle projects such as updating and patching of software/firmware and equipment replacements/upgrades.
• Perform 1st level preventive and corrective maintenance of site’s infrastructure systems including generators, UPSs, battery systems, cooling equipment, etc.
• Able to work in shifts, 24/7, including weekends and public holidays.
• Fulfil any other duties/tasks relevant to the role assigned by the company’s management.

Key Skills/Experience: 

• University/college degree in Computer Science or other relevant subject.
• Excellent knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, OTV, VPC, VDC, STP, BGP, OSPF, Multicast, QoS and other key mainstream protocols), ideally to Cisco CCNA/CCNP level.
• Comprehensive knowledge of electrical and mechanical systems and topologies commonly found in data centers (generators, UPSs, PDUs, ATSs, CCUs/CRAHs, Chillers, etc.) as well as fire safety systems.
• Experience working with DCIM, Modbus and SNMP monitoring and control systems (incl. BMS); APC/SE StruxureWare or EcoStruxure, Zabbix, Grafana and NetBox will be preferred.
• Working experience in a similar position, ideally in a data center or other critical environment will be considered an advantage.
• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability, and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7533. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.