Ayia Napa Marina is looking to grow its family and welcomes motivated new employees to join our team. We are committed to providing a dynamic and supportive work environment where our staff can thrive. If you are passionate about your work and eager to contribute to a vibrant and expanding community, we encourage you to apply.

Job Description

The Commercial Manager is responsible for overseeing the objectives and implementation of all commercial strategies. The Commercial Manager is accountable for the effective operational management of the entire Commercial Area of the project to ensure efficient and profitable operations. He/she will be responsible to oversee day-to-day operations, to maximize the potential of the facility by performing the duties personally or through subordinate supervisors.

Role and Responsibilities

• Manage all day-to-day operations within budgeted guidelines, to the highest standards and assure smooth functioning for the Commercial Department;
• Identify opportunities to expand the business, pursue and capture new business opportunities and develop growth strategies;
• Develop, recommend, advise the Management on any areas of improvement in processes and strategies;
• Overseeing projects from inception to completion, identifying and mitigating problems and addressing associated risks;
• Achieve the Financial Budget set by the Management by maximizing revenue, minimizing cost and increasing productivity;
• Develop and recommend long-term as well as short-term strategies and plans, pricing strategy, budget and forecast;
• Develops, implements, and manages the Division's invoicing as well as collection cycle, ensuring invoicing and collection days meet the company's targets and strategy;
• Creates, implements and reports on the yearly Commercial Area business plan, including operating budgets, marketing plans, customer service improvement programmes, staffing plans, etc.; and controls revenues, COGS, expenses, operating results and corrects to meet Commercial Area operational objectives;
• Ensure all tenant agreements are in place with business partners and are followed;
• Develop and manage a client incentive and retention scheme, allocating and verifying spending and maintaining sustainable and productive relationships with them;
• Assess the risks involved with new initiatives, ensure deadlines are met, and handle unexpected situations;
• Work with and build relationships with external suppliers to get the best reputation in the industry as well as make sure the operational team gets the service it needs to deliver the highest-quality and the biggest financial return;
• Represent the Business and/or the Employer at conferences, trade fairs and networking events; Effectively communicating the value proposition through proposals and presentations;
• Providing executive leadership across the Commercial Department ensuring that effective management and performance systems are in place;
• Conducts regular performance evaluations as well as staff meetings, fostering an environment with high morale, quality and stability through the development of standards and controls, systems, procedures, and regular evaluation;
• In collaboration with the Marketing Department to:
  • Develop and manage all marketing, advertising, PR strategy, industry best practises, communication, promotional staff, and activities; expand and develop marketing platforms by analysing which media platforms best advertise our brand, product, and services. Use a range of media (social media, press, publications, ratio, TV, etc.), organise photo shoots, produce videos to create and implement effective marketing communication campaigns;
• Conduct market research to determine market requirements for existing and future products;
• Analysis of customer research, current market conditions, and competitor information;
• Making high-level decisions about marketing strategies and implementing marketing plans and projects for new and existing products;
• Manage the productivity of the marketing plans and projects as well as monitor, review, and report on all marketing activity and results;
• Manage the design and creation of all marketing collateral for the company;
• Develops, implements, and maintains systems, processes that effectively provide all marina customers, tenants, and contractors with the highest level of professionalism as well as customer service;
• Maintains quality and delivery standards for marina operations;
• Responsible for compliance of laws, ordinances, rules and regulation;
• Collaborate with the CEO and CFO to ensure timely implementation of value for money activities and audit recommendations.

Qualifications and Education Requirements

• BSc or Master’s degree in Business Management, or Hospitality with at least 8 years of relevant experience in similar operations.
• Knowledge of lease agreements and permits.
• Proven retail facilities management experience.
• Up to date with food and beverages trends and best practices
• Ability to work as part of a team, manage personnel and meet financial targets.
• Multilingual ability. Excellent knowledge of both spoken and written forms of Greek and English is required.
• Excellent listening, negotiation, presentation, verbal and written communications skills.
• Capacity for multitasking, ability to prioritise projects, creativity, integrity and confidentiality
• Guest-oriented and service-minded
• Working knowledge of computer software programs (MS Office, restaurant management software, POS)
• Self-motivated, self-directed initiative and confidence. Able to complete projects with limited supervision.

Location

The Employee's normal place of work will be at the office in Ayia Napa.

Reporting

Reporting to the CEO.

Benefits

The company offers an attractive remuneration package based on qualifications and experience, including Medical Insurance, as soon as the probation period expires, as well as excellent opportunities for career development and advancement.

If you believe that you have the above qualifications and this opening sounds challenging, send your CV to careers@marinaayianapa.com. Please include "CARCES2024" in the subject line.