We are Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker.

Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech Sports is looking for a Junior Customer Technical Support Officer with excellent communication and problem-solving skills.

Job Description

The Junior Customer Technical Support Officer is responsible for the handling of day-to-day tasks and is considered the 1st level of support for the Customer Technical Support department and acts as the first point of contact between Playtech and our partners.

Your influential mission:

• Acting as the initial point of contact for our customers concerning software and hardware issues.
• Analyzing, troubleshooting, and resolving cases which are logged through our ticketing system or through the phone, and escalating issues to our Service Provider where necessary.
• Providing support and consulting with engineers to determine steps and procedures taken to identify and resolve the problem via LiveChat.
• Investigating and escalating issues and cases to the Customer Technical Support Shift Leaders where necessary.
• Performing ad hoc tasks.

This role is meant for YOU if YOU:

• Would like to start and develop your career in the Sports betting field.
• Can work on shifts (including weekends, public holidays, and night shifts).
• Have strong computer skills.
• Have relevant experience or knowledge.
• Are fluent in English, both written and verbal.
• Have a customer-oriented mindset.
• Can work effectively in a team environment.
• Problem-solving and communication skills.

Our unique attributes:

• An excellent remuneration package (including attractive salary, 13th salary, annual bonus, Provident Fund, Medical insurance, educational leave and many more).
• We have a professional and motivated team.
• We offer multiple ways to develop yourself.
• We have a work culture that allows flexibility and hybrid working status.
• We have an office where you actually want to work.
• We cherish a diverse work environment.
• We organize company events for all tastes.
• All applications will be treated with the strictest confidentiality.

If you are excited by the challenge and fast-paced work, please click here: Junior Customer Technical Support Officer

Playtech One Sports is an Equal Opportunity Employer hence all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, or physical disability.