Almond Recruitment, on behalf of our client, a global financial services group founded over twenty years ago, have an exciting opportunity for a German speaker to join their Limassol office. The company is regarded as one of the international leaders within the financial market industry who continue to expand operations on a global scale. If you are a German speaker and looking to join a regulated company that is committed to professionalism, please feel free to send us your CV.

Responsibilities

• Assist clients through live support
• Communicate with customer through chats and email
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Deal with other departments to resolve issues
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handle client inquiries appropriately and ensuring that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients

Requirements

• Previous experience in a customer support role
• Fluent German to business level and excellent knowledge of English language
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Working hours Monday to Friday 9-6pm / 10-7pm / 12-9pm

Benefits

• Competitive salary
• Bonus every quarter
• 21 days of annual leave
• Comprehensive Global Medical Insurance plan covering you and your immediate family members
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Fun and friendly professional environment
• Excellent training and development opportunities
• Professional and personal development opportunities in a fast-growing environment

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY21845C.

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially In Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.