ISX Financial EU Plc is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

We are a global company with offices in multiple countries, and our team is committed to delivering exceptional customer service and innovative solutions.

Join us and be part of a team that's shaping the future of finance.

The Role:

We are looking for new team members for our technical support team. The technical support team provides second line of technical support to our clients, investigating technical issues that cannot be solved by the first line of support. The team is working in collaboration with the first line of support and the developers. You will report to the Technical Support Team Lead. We are happy to accept applications from graduates and give them the opportunity to join our growing team.

Responsibilities include:

• Act as the initial point of contact for all technical concerns from clients or other employees.

• Monitor the banking system and the supporting systems and ensure that they are operating properly, make the precautionary tests and tackle any problems in a fast manner, and provide technical support to the users of these systems.

• Troubleshoot any issues to understand the root cause and identify solutions.

• Manage client integrations and assist in resolving any technical difficulties they may have.

• Work with our clients to resolve any problems on customers’ side.

• Assist management in creating training materials pertaining to system troubleshooting and usage.

• Participate in the testing of the products prior production release.

Skills and Requirements:

• Bachelor’s degree in Computer Science or Information Technology.

• Experience in Banking, Payments, Insurance or Telecom Industries.

• Experience in any of: HTML, ASP, C#, JavaScript, Python, Microsoft Internet Information Server (IIS).

• Experience in any of: Relational Database Management, ANSI SQL and/or T-SQL, Microsoft Visual Studio development environment, PowerShell.

• Strong analytical and problem solving skills.

• Proficient written and verbal English.

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

• Positive and collaborative team player.

Benefits:

• Private health insurance plan fully sponsored by the company

• 21 days of Annual Leave (reaching up to 30 days per year based on years’ service)

• Birthday leave

• Happy hour every Friday

• Benefits card ( shops, restaurants, school )

• Sports Benefit participation scheme

• Employee Referral bonus

• Internal cafeteria with barista, unlimited snacks, fruits, drinks

• Performance Bonus

• Employee wellness application

• Gaming corner

Apply now at:

Software Technical Support Specialist

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Please note that our company works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our HR team.

We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited CVs.