Customer Success Associate, Nicosia
Category:Customer Service jobs
City:Nicosia
PHILOSHOPIC
Information Technology
Exciting opportunity for a Customer Success Associate based at PHILOSHOPIC premises, in Nicosia. Excellent team environment and professional yet friendly culture.
As a Customer Success Associate you will be part of a young and growing team, direclty contributing to the success of our customers and partners. The PHILOSHOPIC Cloud-based Solutions enable transactions and in-store digital services for Retailers, Suppliers, Financial Institutions and the Consumers worldwide. Your role will be the key bridge between our customers and our innovative products, ensuring they derive maximum value and satisfaction.
We are a proudly Cypriot born and raised company serving mainly large retail chains and financial institutions globally.
You will be offered a personal development plan and get the opportunity to grow further into a Customer Success Associate superstar!
Key Responsibilities:
Facilitate customer onboarding and training
Engage with customers to identify needs and requirements
Track incidents and coordinate with the technical team for resolution
Monitor solution usage and identify areas for improvement
Key Prerequisites:
Tech skills
Technology or Business-related degree
Familiar with SaaS and Cloud Technology concepts
Data Analysis & Reporting
Excellent use of MS Excel/Google Sheets
Knowledge of BI tools (Tableau, Google Looker, PowerBI, etc) will be consider a major plus
Help Desk Systems familiar (Jira ServiceDesk, ZenDesk, etc)
CRM systems awareness
Basic SQL or database querying
Soft Skills
Customer Centric Approach
Initiative & Drive
Analytical Skills
Active Listening
Organisation & Time Management
Adaptability
Self-driven Team Player
Ambitious - passion for success
Excellent Communication skills (English )
Remuneration Package:
Competitive basic salary
Bi-Annual and performance-based Bonus
Full Medical plan, Pension Plan, Life Insurance, Unlimited talk/SMS mobile phone plan, Monthly allowance for fuel and Gym subscription
Personal development plan that includes on the job training, sponsoring for attending international conferences & paid courses for obtaining certifications
PHILOSHOPIC is an equal opportunities employer with no discrimination over gender, race or social status.
Find out more about the Job and what it takes to succeed in this role here.
Please review the full job content and requirements. We will reply within 15 days (Kindly note we only reply to those that fit the specific opening requirements).