Codellon Limited has been providing first-class support services to the online Industry. Some of the areas we specialise in are marketing, quality assurance, finance, customer service and compliance.

We are currently seeking an IT Support Technician for our Limassol, Cyprus offices.

Reports to:Team Lead

Purpose of the Role: To provide effective IT assistance across all aspects of the business and will provide back up and support to the Senior System Administrator

Key Responsibilities:

• Diagnosing and resolving technical issues
• Providing desktop and software support
• Fault finding
• Reporting faults and maintaining logs on servers, desktops and laptops
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for bespoke software
• Performing IT administrative support duties, as and when required to meet specific operational objectives
• Aiding and support to colleagues in IT-related matters
• Ensuring that a high level of customer service and support is provided to all internal and external users
• Working on the provision and monitoring of servers and other systems
• Assisting the IT team with projects on an ad hoc basis
• Keeping documentation.
• When required to support the operational needs of the business which may require occasional evenings and weekends ,this would be done on a rota basis between the team.
• Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry
• Escalating issues to management as appropriate
• Undertaking other reasonable duties as instructed by senior management

Required Skills and Abilities:

• Strong IT skills including good working knowledge of Microsoft products.
• Must be fluent in English and Greek both verbally and written
• Previous experience in a similar role
• Experience working with enterprise level networks
• Excellent attention to detail
• Good prioritizing skills and ability to work under pressure
• Good communication skills
• Customer focus, with a proactive and results-driven approach. Ability to multitask, prioritize and work under pressure.
• Excellent accuracy and attention to detail.
• Experience with Windows both client and server platforms
• MS Office troubleshooting
• Hardware trouble shooting
• Proactive and results-driven approach.
• Good interpersonal skills and ability to work as part of a team
• Willingness and ability to learn quickly in a changing environment

Experience of the following and ideally an MCP or MCSE:

• Windows 10/11
• Office 365
• Antivirus Solutions
• Hardware installation and maintenance
• basic Networking, DHCP, WiFi, Cable management
• Ticketing Systems
Additionally, experience of as many of the following as possible:
• Active Directory
• Windows Server 2019
• Exchange On-Premise / Exchange Online
• VDI
• Atlassian products

Desirable Skills and Abilities:

• Previous experience in a similar role
• Russian both written and verbal but not compulsory
• Experience with Microsoft Windows mainly client platforms but server platforms are a plus
• Good understanding of hardware troubleshooting
• Experience working with enterprise level networks
• MS Office troubleshooting

Why join us?

We’re a fun but hard-working bunch dedicated to offering first-class support in an ever-changing but rewarding industry.

People are important to us,we want staff to enjoy long and prosperous careers with the business and insist on providing the platform to succeed where hard work and talent deserves to be rewarded.

Excellent opportunities for advancement in a growing organization

Diverse team that boasts expertise, creativity and innovation

A fast-paced, challenging, and one-of-a-kind business sector

Competitive salary

Continuous training and development

Mela benefits

​To apply

https://panserve.peoplehr.net/Pages/JobBoard/Opening.aspx?v=5f068e01-9c7a-4bf5-a778-0fc619b88ace

or email us at hr@codellon.com

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