POSITION DESCRIPTION

TITLE: Attendant, Room
Division: Hotel Department: Housekeeping
Reports to: Housekeeping Supervisor
Assistant Executive Housekeeper

POSITION SUMMARY:
The Attendant, Room is responsible for the daily servicing and turndown of the guest rooms and cleanliness of the public areas in accordance to established policies and procedure.
Areas include the floor pantry including the staff toilet, guestroom corridors, stairwells and service lift lobby.

PRIMARY RESPONSIBILITIES:

• Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
• Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
• Provides personalized service and prompt attention to guests from arrival through departure
• Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process
• Ensures that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and procedures
• Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly
• Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
• Participates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued
• Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
• Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors
• Handles Housekeeping equipment and machines with care
• Creates service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning
• Handovers and reports all “found item/s” to the appropriate departments
• Performs any other duties as maybe assigned by supervisors

QUALIFICATIONS:

Education

• High School graduate

Experience

• At least 1 year working experience in a similar position

Skills / Competencies

• Strong sense of team work
• Attention to detail
• Displays high commitment to improving customer service, always strives to achieve Customer satisfaction
• Ability to move, lift, carry, push, pull and place objects on a frequent basis without assistance

PERPERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

Please submit your application though our website https://melcoresorts.wd3.myworkdayjobs.com/en-US/careeror please send an email directly to careers@melco-resorts.com.cy