We are seeking for a Quality Assurance (QA) & Support Officer to join our fast-growing team!

If you are looking to join a versatile company which can ensure career growth and development within an innovative, friendly and rewarding environment, your place is with us!

About NETinfo:

NETnfo is a versatile and innovative technology company that has been enabling digital transformation solutions for financial institutions since 2000, in more than 30 countries worldwide. We support banks and financial institutions of all sizes across all geographies, helping them to harness the latest technologies, and we fully embrace the needs of today’s digital consumers. Industry analysts recognise NETinfo as one of the global leaders for omnichannel design and delivery.

What we’re looking for:

• Bachelor’s/Master's Degree
• Communication skills; ability to interact confidently with clients to establish what the problem is and explain the solution
• Customer service skills
• Ability to gather information and disseminate information in a variety of formats
• Ability to write clear, concise and comprehensive test plans and test cases
• Critical thinking and analytical skills
• Problem solving skills and attention to detail
• Organizational and planning skills
• Ability to work under pressure, multitask and meet deadlines
• Ability to work independently and as part of a team
• Computer literacy
• Fluency in both written and oral English

What you’ll do:

• Investigate customer problems referred by support
• Provide feedback and support to external and internal clients to ensure issues are managed effectively and on time
• Provide onsite or online training to clients
• Understand and analyze business requirements, features, and implementation
• Collaborate with QA & Support team members to develop effective strategies and test plans
• Document test cases and create test plans
• Identify end-to-end and/or repeated test cases
• Interpret and implement quality assurance standards
• Execute test cases (manual or automated) and analyze results
• Report bugs and errors using the Jira software
• Communicate with Developers and Business Analysts for clarification and reporting of malfunctions
• Help troubleshoot issues
• Other related responsibilities

Advantage:

• Degree in Computer Science, Computer Engineering or related field
• Previous working experience in banking and/or a client supportive role
• Experience in delivering training or guidance to others
• Knowledge of software QA methodologies, tools and processes
• Knowledge of programming languages or databases
• Willingness to travel

What we offer:

A very attractive remuneration and benefits package will be offered to the successful applicants including 13th salary and participation in Provident Fund.

NETinfo is an equal opportunity employer and is committed to providing a supportive work environment for all employees.

How to apply:

Send your Curriculum Vitae to our Human Resources Department by completing this online application form.

All applications will be treated with the utmost confidentiality in accordance with NETinfo's Candidates Privacy Policy.