Division: Gaming
Department: Table Games
Reports to: Pit Supervisor Pit Manager
Direct Reports: NA
Last Updated: September 2024 Location: COD Mediterranean

POSITION SUMMARY:

The Dealer ensures that all gaming activities are in accordance with the highest standards of efficiency, security and customer service and within the frames of existing principles and Procedures accepted by the Company.

PRIMARY RESPONSIBILITIES:

• Deals the game at the highest standards of quality and accordance the procedures accepted by the Company

• Shows “clear hands” whenever required
• Keeps the working area clean and tidy (chips, cards, cash, float)
• Is responsible for the safety and careful use of gaming equipment on the tables
• Provides clear and intelligible explaining of game rules, answering questions connected with the game as well as provision of relevant level of game security
• Ensures that the management is informed about all arising problems
• Maintains the confidentiality and protection of information being business and commercial secret
• Ensures payment accuracy and all bets are correctly placed
• Adjusts the speed of the game in order to maximize the profitability of the table and the level of customer
• service
• Is always aware of the limits of the bets and their relevance to the range of bets accepted on certain table
• Pays permanent attention to the patrons and their game
• Has a tidy look, maintains uniform to the standards established by the Company; will always show a high
• level of grooming
• Recognizes, welcomes the guests, smiles and maintains visual contact with every patron, greets all regular
• customers by name
• Gives clear comments about all operations to the management whenever asked
• Follows advice, recommendations and instructions of all superiors when given
• If necessary, attends meetings, group trainings and on-job/off-job training courses
• Notifies the management of any suspicious incidents.
• Accepts corporate financial liability for safety of entrusted property
• Has a good understanding of all AML and Responsible Gaming Procedures
• Performs other duties like Chipper to more than one table, whenever asked

KEY PERFORMANCE INDICATORS:

• Continuous development on Technical / Management Skills
• The rules of all games rendered by the Casino and the whole list of services
• Rules and standards of labor safety, operational safety, industrial health and fire safety

QUALIFICATIONS:

Experience

• Full paid training provided by the company

Education

• Secondary-level education

Skills / Competencies

• Fluent communication in English is a must; any other language will be considered as a strong advantage
• Mathematical abilities
• Communicates effectively

PERSONAL COMPETENCIES:

• Able to work shifts in a 24/7 operation and stand for long periods
• Motivated to adapt to a dynamic, fast paced and crowded environment
• Is trustworthy, well presented, outgoing and self-motivated
• Demonstrates a high commitment to delivering results
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Presents a high commitment to improving customer service

Please submit your application though our website https://melcoresorts.wd3.myworkdayjobs.com/en-US/careeror please send an email directly to careers@melco-resorts.com.cy