Patient Service Representative

A group of doctors operating within the University of Nicosia Medical Centre is seeking a well-qualified and motivated Patient Service Representative, to join its teamunder a services agreement.

Main Responsibilities:

• Handles front desk duties, including greeting guests, answering calls, providing information, and directing visitors.
• Coordinates appointment scheduling, maintains records on relevant systems and GESY, and ensures timely patient arrivals and service delivery.
• Maintains and updates patient records in compliance with privacy regulations, ensuring confidentiality and security of medical information.
• Manages payment processes, including recording financial information and collecting patient charges.
• Provides excellent customer service to patients, addressing concerns, answering questions, and handling complaints with empathy and professionalism.
• Collaborates with medical staff to coordinate patient care, such as scheduling follow-up appointments and referrals to specialists.
• Provides administrative support by managing reception inventory, screening and distributing messages, maintaining the relevant calendar, typing documents, and preparing first visit documentation for patients.
• Maintains compliance with healthcare regulations, privacy laws, and organizational policies while actively participating in quality improvement initiatives.
• Retrieves and files medical records as required, ensuring confidentiality and security.

Requirements:

• Previous administrative/secretarial experience
• Secretarial qualifications and/or MS Office qualifications
• Excellent command of the English and Greek languages, both verbal and written
• Excellent communication and organizational skills
• Very good knowledge of Microsoft Office tools (Word, Excel, Outlook)

The ideal candidate should be eligible to work in the European Union/ European Economic Area.

Competitive remuneration package based on qualifications and experience.

Send your CV and cover letter to georgiou.an@unic.ac.cy, indicating that you are applying for the Patient Service Representative position (Services Agreement) with reference number S24UNMC06 in the subject line of your email by Monday, 28th October 2024.

Only shortlisted candidates will be contacted for immediate interviews.