CareerFinders, on behalf of our client, a Cloud-native software solutions company with expanding operations in Nicosia, we are seeking to recruit a Customer Success Associate to join their growing team. As a Customer Success Associate, you will play a key role in customer onboarding and training, as well as service-desk incident tracking, helping to ensure fast and high quality resolutions. Our client is seeking applicants who are ideally educated to degree level in either a Technology or Business-related subject, who are familiar with SaaS and Cloud Technology concepts, with strong knowledge of tools including MS Excel and Google Sheets. A highly attractive remuneration and benefits package is on offer, which includes Medical Insurance, Life Insurance, Provident Fund, Gym Allowance, and more!

Key Duties/Responsibilities: 

• Customer onboarding and training, ensuring they understand how to use software and get the expected value.
• Communicate and engage with customers to understand their needs and requirements.
• Service Desk incident tracking and coordinating with technical team for fast and high quality resolutions.
• Monitor the usage and performance of our solutions by our customers and proactively identify issues or areas of improvement.
• Continuous personal development, expanding skills and knowledge.

Key Skills/Experience: 

• Technology or Business related degree.
• Familiar with SaaS and Cloud Technology concepts.
• Excellent use of MS Excel/Google Sheets.
• Knowledge of BI tools (Tableau, Google Looker, PowerBI, etc) will be considered a major plus.
• Familiarity with Help Desk Systems (Jira ServiceDesk, ZenDesk, etc).
• CRM systems awareness.
• Basic SQL or database querying knowledge.

Key Benefits: 

• Private Medical Insurance.
• Life Insurance.
• Provident Fund.
• Gym Allowance.
• Mobile Phone Contract. 

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7861. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.