Thanos Hotels & Resorts are seeking to recruit a Head Receptionist for Almyra Hotel.

Duties & Responsibilities

• To lead front office employees responsible for the morning and afternoon shifts.
• Ensures that excellent customer service is offered to all guests at all times.
• Co-ordinates the implementation of the activities in the reception.
• Assists in keeping the Hotel reception area clean and tidy at all times.
• Deals, in person, with all enquiries in a professional and courteous manner on the telephone or via e-mail communication.
• Administers all reservations, cancellations and no-shows, in line with the company’s policies.
• Reports any maintenance issues immediately and ensures a proper follow up.
• Assigns activities by giving proper and clear instructions.
• Ensures the progress and the quality implementation of the activities.
• Monitors and corrects performance of Receptionists to ensure that guests receive a fast, efficient and friendly welcome and farewell.
• Co-ordinates special requests, problems with other departments.
• Handles questions/complaints from guests and takes necessary corrective action always in consultation with supervisors.
• Maintains knowledge of the hotel’s features, amenities, services and all hotel’s departments.
• Assist with the on-job skills training to maintain and improve the service provided
• Ensures a high level of liaison between front office and all other departments within the hotel.
• Ensures a high level of product knowledge of the hotel and the local area.
• Contributes to the maximization of room sales and revenues for the Hotel by ensuring that a sales attitude is adopted at all times and an awareness of all sales opportunities within the hotel are maintained.
• Ensures that Front Office Manager is kept fully aware of any relevant feedback from our customers or other departments.
• Takes responsibility in the absence of Front Office Manager.
• Makes sure that employees follow Health and Safety guidelines as well as any Policies and Procedures put forward by the Head of Department.
• Ensures that Front Office Standard Operating Procedures (SOPs) are adhered to at all times by Reception staff.
• Undertakes any other duties as and when assigned by Front Office Manager or Management.
• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager

Requirements:

• At least 3 years’ experience in same or similar position
• Excellent knowledge of Greek & English Language
• Knowledge of any other language will be considered an advantage.
• Excellent communication and interpersonal skills
• Good problem-solving skills
• Friendly and welcome personality
• Teamwork spirit and organizational skills
• Passionate in delivering exceptional levels of guest service
• To be able to work in a fast pace environment and cope under pressure

If you are interested please click APPLY below or call (+357) 26885401 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus