VACANCY: Customer Service and Administrative Support Specialist

Aphrodite Hills Resort, Europe’s multi-awarded destination and one of the must-visit resorts in the world, is looking for a candidate to join our Team.

If your qualifications and abilities match below points, JOIN US.

Key Duties/Responsibilities:

Customer Service:

• Welcome all guests and members with a warm and friendly demeanour, creating a positive first impression.
• Provide personalized assistance to guests, anticipating their needs and exceeding expectations.
• Address inquiries, bookings, and complaints promptly and professionally, ensuring a resolution-oriented approach.
• Maintain in-depth knowledge of all resort offerings, including facilities, events, and services, to guide and inform customers effectively.
• Conduct regular follow-ups with guests to gather feedback and ensure satisfaction.

Customer Journey Enhancement:

• Actively seek opportunities to improve the customer experience.
• Collaborate with team members to develop initiatives that engage guests and members.
• Collaborate with cross-functional teams to implement initiatives that enhance the guest experience.
• Organize and manage customer-focused campaigns, such as welcome events or loyalty programs.
• Create and distribute informative materials to guide guests through their experience.
• Develop relationships with members and guests to foster loyalty and repeat visits.

Administrative Support:

• Answer and manage phone calls using standard procedures and systems.
• Maintain accurate records and ensure databases are up-to-date.
• Assist the Events and Membership Coordinator with planning and organizing events, including logistical and administrative tasks.
• Assist in monitoring social media reviews and replying as needed.

Requirements and Qualifications:

• Proven experience in customer service, hospitality, or administrative roles.
• Excellent knowledge of English, both written and spoken. Greek and Russian would also be beneficial.
• Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
• Strong organizational abilities and attention to detail.
• Proficiency with reservation systems and office software.
• A proactive, problem-solving mindset with a passion for creating exceptional customer experiences.
• Ability to work collaboratively in a team-oriented environment.
• Organizational and time management skills.
• Flexible schedule.

Benefits:

• Permanent all year around position.
• 5 days a week (2 offs per week)
• Competitive compensation package which includes 13 salaries
• Opportunities for career development and growth within the company
• Discounts for all outlets/restaurants and accommodation on Resort
• Complimentary Lunch
• Provident Fund
• Medical Fund

Applications:

Qualified candidates must apply to the Human Resources Department by sending their CV and job opening title at vacancies@aphroditehills.com or apply via our company website link https://www.aphroditehills.com/careers/

All applications will be treated as strictly confidential.

Only shortlisted candidates will be contacted.