#AC79233 Type: Full time

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Junior Complaints Officer at our headquarters in Limassol.

As a Junior Complaints Officer, you will manage complaints in line with regulatory guidelines and the company’s policy. Your responsibilities include handling, investigating, and resolving customer complaints within set timeframes, as well as obtaining necessary information from other departments. You will present detailed summaries of complaints to the Head of the Department and Management, negotiate suitable resolutions with customers, ensure written official replies are provided, and generate complaints-related reports as requested.

Main Duties and Responsibilities:

• Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company;
• Responsible for handling, and resolving customers’ complaints within given timeframes;
• Obtaining necessary information/updates from other departments regarding the resolution of the complaints;
• Investigating client issues related to trading accounts, transaction discrepancies, and fund losses;
• Identifying patterns in complaints and suggesting process improvements to reduce future issues;
• Communicating with regulatory bodies regarding complaints and resolutions;
• Proposing and negotiating compensation or goodwill offers for affected clients based on company policies;
• Keep detailed records of complaints and actions taken;
• Liaise with regulatory bodies regarding complaints and resolutions;
• Providing complaints-related reports as requested.

Candidate Profile:

• Previous experience in handling Complaints in the Financial Industry will be considered as an advantage;
• University or College Degree in Law or previously working as a Legal Secretary;
• Excellent judgment and orientation;
• Ability in delivering solutions quickly, efficiently and with accuracy;
• Good communication and interpersonal skills;
• Team player and collaborative nature;
• Ability to work well under pressure.

Skills and Competencies

• Fluency in English Language;
• Good knowledge of any other language will be considered as an advantage;
• Negotiation and problem-solving skills;
• Microsoft Word, Excel, Outlook.

What we offer:

• Annual Salary based on qualifications and skills – Circa 15.600€ - 19.200€.
• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special bonus on your birthday!
• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Short Fridays: Wrap up early with a 6-hour shift and a half-hour break.
• Need to stay a bit longer? We’ve got you covered! Appreciating your hard work, all overtime hours are paid.
• Exclusive Discounts: Access special discounts with selected companies.

Could you be the candidate that we are looking for?

• Apply now at adcompliance.bamboohr.com/careers and become the next member of our amazing team.
• Applications will be treated with the strictest confidence; only shortlisted candidates will be contacted.
• We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.