#CH79488 Type: Full time

Join our team as a Customer Support Representative!

Megabet Plus, the biggest betting company in Cyprus, is looking to recruit a passionate and customer-oriented individual for the position of Customer Support Representative at our main office, in Nicosia.

If you are passionate about helping people and making a real difference for customers, we want you on our team!

What you’ll do:

• Be the first point of contact for customers, offering exceptional support via phone, email and chat.

• Ensure all customer issues, questions and complaints are responded to and resolved efficiently and in a timely manner.

• Build sustainable relationships and trust with customers by providing friendly, professional and reliable support.

• Guide customers step-by-step to find the best solutions while treating them with respect and adhering to company policies and procedures.

• Work closely with our team to provide feedback, share insights and improve customer experience.

What we are looking for:

• Ability to be working in shifts, including night, weekend and holiday shifts (Working 5 days per week total of 38 hours).

• Fluency in Greek and English is a must.

• Comfortable using customer support software, CRM systems and online communication tools

• Strong written and verbal communication skills- ability to engage with customers in a friendly, professional manner.

• Excellent customer service and complaints handling skills.

• Bachelor’s degree in business administration / communications or in a related field will be considered an advantage

• Previous online customer support experience is a plus

Why you’ll love working with us:

• Attractive salary aligned with skills and experience

• 13th salary

• 21 days annual leave

• Opportunities for growth and development

• Monthly social events and activities

Applications

Ready to make a difference? Apply now by sharing your resume to hr@megabetplus.co by 22/03/2025 and help us deliver exceptional service that our customers rave about!

Please note that due to high volumes of applications received only shortlisted applicants will be responded to.