#VH79744 Type: Full time

Call Center Representative – Optics Division

Varnavas Hadjipanayis Ltd (VHP Ltd) is one of the leading and most reputable companies in Cyprus founded in 1963. The company has evolved through time as a key player in a multitude of market segments that includes Pharmaceuticals, Medical Devices, Diagnostics, Clinical and Infant Nutrition, Food Supplements, Oral Health Care Products, Optics, Cosmetics and Fragrances, and Fast-Moving Consumer Goods.

The position:

We are seeking a driven and customer-focused Call Center Representative to join our Optics Division. This is an excellent opportunity for individuals who thrive in a fast-paced, dynamic environment and are eager to contribute to a professional team.

Key Duties / Responsibilities

• To receive and process customer orders via telephone, fax and e-mail, by recording such orders in the relevant Booklet or Order Form
• To provide product / service information by answering questions, offering assistance to clients
• To issue invoices after processing the orders in the ERP system ensuring that the right products and quantity are charged to the clients
• To ensure that the right products and quantity are processed for every order
• To ensure the timely preparation of orders to be delivered to the client according to their request and standard delivery procedure
• To record all required information when dealing with Adverse Event Reports and/or Quality complaints according to the Company Policy

Requirements:

• Work experience will consider as advantage
• Excellent communication and organizational skills
• Enthusiasm, dynamism, and the ability to operate within a team
• Good analytical and problem-solving skills with focus on delivering results
• Fluency in both English and Greek, written and spoken

An attractive remuneration package, including benefits will be offered to the successful candidate according to qualifications and experience.

Interested applicants should forward their CV referring to the particular position to the following email: recruitment@hadjipanayis.com.cy

Quoting reference: VHPCCR

All applications will be treated in strict confidence

Only successful candidates will be contacted

Deadline for applications: 27/03/2025