#TI80166 Type: Full time

Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now!

As the CRM Manager at Tickmill, you will play a important role in enhancing customer engagement and driving business growth through strategic CRM initiatives. You will be responsible for managing automation and scalability to implement efficient and impactful automated customer journeys. Your expertise in CRM systems, marketing automation, and analytics will be crucial in optimizing customer interactions maximizing retention and lifetime value.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014, and employs over 270 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.

What does the job looks like?

The CRM Manager will have the chance to:

• Develop and execute comprehensive CRM strategies to enhance customer engagement, retention, and loyalty.
• Build and maintain automated customer journeys that efficiently scale across various segments and markets.
• Plan, set up, create, and execute targeted email marketing campaigns, including onboarding, engagement, retention, and reactivation programs.
• Leverage data analytics to segment customer databases and deliver personalized communication strategies.
• Monitor, analyze, and report on campaign performance using CRM and analytics tools to measure effectiveness and ROI.
• Work closely with cross-functional teams, including Business Development, Product, and Customer Support, to ensure a consistent customer experience.
• Continuously optimize CRM workflows, automation processes, and email templates for enhanced engagement and conversion rates.

What will you need to be able to do the job?

• Minimum 3years of experience in CRM management, preferably within the financial services or FX industry.
• Strong expertise in CRM platforms (e.g., Salesforce, HubSpot, or similar) and marketing automation tools.
• Proven track record of planning and executing successful email marketing campaigns.
• Data-driven approach with proficiency in CRM analytics, reporting, and A/B testing.
• Ability to design and implement scalable automated customer journeys.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Collaborative mindset with the ability to work effectively with cross-functional teams.

By joining us, you can expect:

• A Unique Opportunity for a career in a global, fast-growing company.
• Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).
• Opportunities to learn and grow through our “Employee Training & Development program”.
• Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care.
• Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.
• Participation in our welfare investment and savings plan through our Provident Fund Scheme.
• Birthday and Loyalty benefits.
• Collaboration with SportBenefit.

What to expect from our recruitment process:

1. First interview with hiring managers or an HR call
2. Psychometric test
3. Technical Interview or home assignment
4. Final interview with top management

Make your next Career step and apply NOW!

*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.