#CR80390 Type: Full time

CareerFinders, on behalf of our client, a High Technology company that developed and published a cutting-edge fitness mobile application, we are seeking to recruit a Customer Service Representative to join their new team based in Larnaca. As a Customer Service Representative, you will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. Our client is seeking applicants who possess prior experience in a relevant Customer Support role, and who speak a native, or near-native level of English. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering top-notch customer service. An attractive remuneration package is on offer based on skills and experience, as well as Hybrid working conditions.

 

Key Duties/Responsibilities: 

• Handle customer inquiries from both Premium and Free users.
• Fully manage the FAQ domain (update/remove answers, restructure content, and more).
• Gather user feedback from customer inquiries.
• Identify and report bugs/issues to the relevant team.
• Maintain detailed and accurate customer records using CRM systems.
• Collaborate with other departments to improve customer experience.
• Identify common customer issues and recommend process improvements.

 

Key Skills/Experience: 

• Prior experience in a relevant Customer Support role is essential.
• A Native or near-native level of written and spoken English is essential.
• Strong communication and interpersonal skills.
• Positive attitude and a passion for helping others.
• Ability to work independently and in a team environment.
• Highly organized and detail-oriented.
• Active and tech-aware mobile user.
• Familiarity with fitness-related platforms or apps is highly desirable. 
• Experience working for a tech or mobile app company would be advantageous. 

 

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR8116. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.