#PA80567 Type: Full time

Role Responsibilities:

• Provide expert technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues
• Diagnose and troubleshoot complex technical problems, offering timely and effective solutions
• Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking
• Collaborate with cross-functional teams to ensure successful implementation and ongoing support
• Demonstrate a strong understanding of API documentation
• Work closely with clients to guide them through the integration process, leveraging API documentation effectively
• Build and maintain strong relationships with clients, understanding their unique requirements and providing tailored technical support
• Act as a liaison between clients and internal teams to address and resolve issues promptly
• Stay updated on industry trends and advancements in payment solutions
• Contribute to the enhancement of internal processes and workflows for improved efficiency

Qualifications:

• Excellent communication and negotiation skills
• Strong analytical and problem-solving abilities
• Demonstrated experience in business development and sales within the payment industry
• Ability to work effectively in a team and independently
• Proven experience in technical support, particularly in the payments industry

Benefits:

• Join a dynamic team in a fast-paced working environment
• Competitive salary depending on your experience
• Continuous opportunity for growth and career development
• Team building activities